Shipping

All orders are shipped via USPS or FedEx. All orders are shipped as quickly as possible, and most ship the same day. Please note, E-Liquids may take slightly longer. Orders placed after 2pm Eastern Time on Friday as well as orders placed throughout the weekend will likely be shipped on Monday, even though we may process them at any time (even Sundays).  Due to the backlog of order to fulfill on Mondays, all orders placed on Monday will likely ship on Tuesday. 

***All USPS shipping times (i.e. Priority Mail 2-Day) are merely estimates provided to us by USPS and are NOT GUARANTEED delivery times.  Packages shipped using this method may arrive earlier or later than the estimated shipping time.  Priority Mail only guarantees delivery within 5 business days and until that window has passed refunds for shipping costs cannot be requested.  All USPS First Class International packages are handled my local carriers upon exiting the US.  Due to this tracking info is not available in some countries for this shipping method.

***FedEx Overnight and FedEx 2-Day rates do not include Saturday Delivery.  Orders shipped out on Thursday via FedEx 2-Day or Friday via Fedex Overnight service will not arrive until Monday.

Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen. If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges.  We will do our best to use the shipping option chosen, but on rare occasion it may be required that we use a different shipping method or carrier to deliver an order.  Therefore, we reserve the right to use the carrier of our choice without the notice or consent of the buyer.

Once a package leaves our warehouse, we are no longer responsible for the package. All questions regarding package tracking and delivery should be directed to USPS (or relevant shipping provider) as we have no control over the package once it leaves our hands.  We do not guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.  

When shipping problems occur (i.e. tracking information shows package as delivered, but package was not received) it is best to IMMEDIATELY take the tracking number with you to your local post office for further inquiry and request that they locate the package.  They often have more information regarding the delivery or may even be holding the package there.  The delivery person may also be able to provide further information about where the package was left.  

IMPORTANT!:  If tracking info shows the package has been delivered but package was not received, then it is required that you notify us within 24 hours of the package being marked as delivered.  Unfortunately, if we are not notified within 24 hours of the package being marked as delivered then no recourse is available.